Privacy Policy

Privacy Policy

At Proofread Research Services, your privacy is extremely important to us. This Privacy Policy outlines how we handle any personal information provided to us through our website, ProofreadResearchService.com, in accordance with Nigerian data protection laws, including the Nigeria Data Protection Regulation (NDPR).

Our use of any personal information you provide is regulated and protected by the laws of Nigeria.

Visiting ProofreadResearchService.com

When you visit our site, our server automatically collects information such as the pages you request, your IP address, and the server's success in delivering those pages to you. This information is used for diagnostic, maintenance purposes, and statistical analysis to help improve our services. We may use session cookies to track your activity while browsing our site, but these do not contain personally identifying information.

Your browser may also send "request headers" containing language preferences and system details. These headers are only used to serve your requests and diagnose system performance.

We use technologies such as Google Analytics and Facebook Pixel to understand user behavior for marketing and site performance tracking purposes.

When Contacting Us

The personal information you provide, including your name, email address, and contact details, is used solely to respond to your inquiries. Information related to your query may be stored for customer service improvements or to better fulfill future orders. We do not sell any client information to third parties.

Placing an Order with Proofread Research Services

When placing an order, you will be asked to provide details such as your name, email address, billing information, and documents for editing or proofreading. All transactions are protected using SSL/TLS encryption to safeguard your personal information and payment details.

We may also retain information about your orders for legal purposes (such as taxes and audits) and for customer service reasons. If your documents contain personal information, we encourage you to remove or mask sensitive data before submitting them for service.

Providing Feedback

We value feedback and use it to improve our services. If you choose to provide feedback or testimonials, we may request permission to display your comments on our website. We ensure that any personally identifying information is removed or anonymized before publication.

Legal Disclosure

We do not share your personal information or documents with third parties, except as required by law. If we believe a legal violation has occurred, we may disclose relevant information to law enforcement or other competent authorities.

Agents and Service Providers

At times, we may engage contractors or agents who require access to personal information to perform tasks on our behalf. These contractors will be bound by non-disclosure agreements and required to adhere to this Privacy Policy.

Recourse and Dispute Resolution

If you believe we have misused your personal information or you wish to know what information we hold about you, you may contact us to request corrections or deletions, subject to legal requirements. Any inquiries should be directed to our Data Protection and Privacy Officer

Refund Policy

1. Refund Eligibility

ProofreadResearchService.com aims to provide high-quality proofreading and editing services. If you are not satisfied with the service provided, you may request a refund under the following conditions:

A request for a refund must be made within [number of days, e.g., 7 days] of receiving the
completed work.

The request must clearly state the reasons for dissatisfaction and provide examples.

2. Refund Exclusions

Refunds are not available if:

The service has been fully completed and no objective errors are found in the proofread or
edited document.

The dissatisfaction is based on subjective criteria such as style preference or tone.

3. Refund Process

To initiate a refund request, please contact us at proofreadresearchservice@gmail.com. We will review your request and respond within [5] business days. If approved, refunds will be processed and applied to the original payment method within [7-10] business days.

4. Partial Refunds and Service Adjustments

In cases where only a portion of the service is disputed, we may offer partial refunds or service adjustments at our discretion.

5. Policy Changes

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on the website.